Help and FAQ
How booking, deposits, payments, currencies, invoices and cancellations work on YoCasa.
How do I book a stay on YoCasa?
Search for a city, pick your dates and number of guests, open a listing and press Reserve. You log in with your phone number and a code sent by SMS, then confirm the reservation.
Do I have to pay the full amount when I book?
No. You can pay in full, pay a deposit of at least 10% of the total, or reserve now and pay later. A reservation with no payment holds the dates for 48 hours and is then cancelled automatically.
When is the balance due?
Until 3 days before check-in you can pay in parts, each at least 10% of the balance still due. Within 3 days of check-in the whole remaining balance must be paid at once.
How can I pay?
By credit or debit card, Google Pay or Apple Pay. Payments are processed securely by Stripe, and nothing is recorded until the payment succeeds.
Can I pay in my own currency?
Yes. When you pay you can choose US dollars, euros, British pounds, Canadian dollars, Australian dollars or the listing's own currency, and the amount is converted at the day's exchange rate.
What does the price include?
Before you reserve, the listing shows the nightly price times the number of nights, any extra-guest and other fees, long-stay discounts and taxes, and the total.
Can I get an invoice for a business trip?
Yes. Every reservation in My trips has an invoice and a receipt for each payment that you can view and print.
How do I cancel a reservation?
Open the reservation in My trips and cancel it before check-in. Reservations made outside YoCasa, for example on booking.com, can be paid and invoiced in YoCasa but not cancelled there.
How do I contact YoCasa?
Call or message YoCasa support at +1-512-577-5242.